Job Description and Personal Specification:

Job application deadline: Monday 22nd June (12 noon cut off time)

Expected dates for Interviewing successful candidates (Interviews will be held via Zoom) Thursday  25ThJune

Job title: Community Connectors x 2 (4 days per week)

Salary:  £23,500 per annum (for 4 days per week)


The role is about supporting people to achieve better mental health and well-being, increasing independence and reducing reliance on services.

Community Connectors will provide person-centred support, working alongside clinical and other statutory /third sector services.

The role will include:

offering focused support to groups and individuals with the aim of building knowledge, skills and resilience in people, as well as encouraging people to access existing groups and activities.

Helping service users to build their confidence and ability to access all community services, agencies and opportunities available to them.

Enabling people to explore the situation affecting their well-being, and guiding them to appropriate resources that may help, including talking therapies, benefits advice, or an introduction to a local community group.

The post holders will be expected to be creative and innovative and bring successful practical approaches to the role.


The role is based in Newham with these two posts covering the community in and around Forest Gate wards, so a good understanding of the local area is essential.


What we offer: Pension, Employee Assistance Programme, learning programmes tailored to suit different roles and services. Full training package provided by MIND.


Place of work: Home based working alongside East London Foundation Trust (within the Network of Primary Care)  : As this post will be from Home and in a peripatetic capacity in the Borough you will need to be able to operate and communicate from home ideally fulfilled by someone already living in Newham /Forest Gate.  

Home based Equipment: You will be provided with home based working equipment, such as a Laptop and Mobile.


This is a one-year post the role is presently a fixed term contract until March 2021


Reports to Aston– Mansfield CEO and Fundraising and Communications Manager as part of the Aston- Mansfield operations team and to the East London Foundation Trust (within the Network of Primary Care) 

Enhanced DBS and two references are required.



Background information on the creation of this post:

Aston- Mansfield are currently commissioned by the East London Foundation Trust (ELFT) to employ 2 Community Connectors.

This is an experimental role and the Trust is starting with 6 Community Connectors, 2 based at Aston-Mansfield and 4 at Community Links.

ELFT wants to understand how to make this type of role work across Newham and are currently supporting a small number of Community Connectors, in order to learn more about the need for and operation of the role.


The Community Connectors’ mission is to:

Work alongside people experiencing any kind of emotional or mental health issues for as long as they need and inspire them to develop the skills that will help them to restore and maintain their emotional wellbeing.

Support the involvement of people with experience of mental health at every level of ELFT so they can help design, deliver, monitor and review services to ensure they respond to changing needs.

Consistently challenge stigma attached to mental illness and raise awareness of the importance for everyone to look after their mental wellbeing.

Assist the development and delivery of a first-class, voluntary mental health services in Newham in partnership with the East London Foundation Trust, Aston-Mansfield, Community Links and MIND.


Role of Community Connector

The role of the Community Connector is fundamental to the developing of innovative new teams and mental health services based within networks of GP Practices (Primary Care Networks – PCNs). This will include Community Connectors

acting as the first level of intervention after referral is made by GP

 ensuring ease of access to support and services

being part of a multidisciplinary approach working with a range of professionals across PCN’s including of GP’s, Practice nurses, Mental Health Practitioners, Pharmacists and Clinical Psychologist.

Supporting patients to access a wide range of community services and resources including social care, housing, family, debt and employment counselling that support maintaining good health and wellbeing

At times this post will include some lone working and as such the ideal person will be comfortable working this way. (We anticipate Home working will remain until Covid guidelines change.)



The post holder:   

Will be asked to look at how to innovate to get the best out of the role and how to be creative and utilise all the current provision and possible new opportunities that could strengthen the offer to people with mental health issues within the communities we serve.

Therefore, within this role you will be expected to offer constructive feedback and levels of monitoring with expected and unexpected outcomes.

Main Duties & Accountabilities

The role as it currently stands includes the following list of duties but this will change as the post is an innovator post which requires a degree of flexibility, innovation and creativity.

Key Tasks and responsibilities:

Supporting people with their Mental Health within the community, based on referrals from GPs in the Forest Gate area:

 Understanding and discovering aspirations, skills and interests

 Identifying and supporting what people can do for themselves., and where external support may help

Connecting and mobilising people.

 Helping people to express their ideas and wishes for improving their mental health and well-being within their immediate community, including their families and children, friends and interest groups, and then supporting people to identify the local assets/resources that will help realise those ideas and wishes and work towards their improved mental health and wellbeing.

 Building relationships with local informal groups and associations and encouraging collaboration between these to support local people with mental health.

 Work with others to connect and strengthen community activities and associations.

 Capture local stories of community activity and share these with others to provide inspiration and demonstrate what’s possible and what are available to support people with Mental Health.

 Guide and support action led by local people in relation to the community’s aspiration in improving mental health.

 Provide learning and confidence building to local people and groups seeking to secure the resources that may be needed to take forward supporting people with mental health, including other support and funding.

 This post will provide support and signposting in a range of ways as agreed with the PCN.

This may include (but is not exclusive):

 Meetings in informal and formal settings to encourage engagement.

 Group facilitation Coaching, Building Trust and Motivating people in their progress

 Referrals to other mental health provision within the Borough

 Direct, individual support to patients on a case by case basis and assessing pertinent signs (as trained)

 Signposting to community services.

 Ongoing monitoring of risk to build a positive but sensitive attitude in the people they have on their lists.

 Providing clarity to the Multi-Disciplinary Team (MDT) and people on their lists as to how different areas of their need are being addressed by the different provision, they are engaged with.

 To provide continuity and reassurance to the people on their lists

 To build resilience in the people on their lists and ensure themes are fed back into design, delivery and the development of services

 To provide feedback to the PCN team and upwards about the gaps in service provision as illustrated by the people they are working with.

 Any referrals should be done within 28 days of the mental health need being identified in line with guidance offered by the PCN.

 Monitoring and recording outcomes will also be part of this work


The Person Specification sets out the qualities and skills needed / expected to undertake the role              

Skills and Experience

 Experience of working with people with Mental Health within communities with a diverse range of stakeholders.

 Community leadership and team/group building skills, strong facilitation skills.

 Being self-directed and experience of working autonomously

 Project management experience including development innovation and creativity.

 Competent in use of ICT including the internet and web-based communication

systems and good telephone skills.

Experience of supporting people with mental health issues within the local community or within a mental health setting.

 Good local knowledge of Forest Gate

Qualities and Attributes

 Self-starter, flexible and adaptable 

 Excellent listener and communicator

 Good time management skills

 Meticulous with record keeping and able to deliver written feedback

 Creative Innovator able to think on your feet work independently.

 Responsive to those with Mental Health issues, and able to establish good personal boundaries.

 Team player with an open and honest manner and ability to build trusted relationships with a wide range of individuals and organisations.

 Comfortable with both encouraging and challenging community leaders and professionals championing Mental Health in the community.

 Ability to ‘step back’ and allow people to do it for themselves, including co leadership, self-help and building resilience.

 Motivational, empowering and enabling in approach.

 Ability to offer constructive feedback and challenge

 Believes everyone has something essential to contribute to community building efforts, regardless of their experience, of the labels and stigma that others have placed on them.

Willing to learn new skills and approaches.

 Be willing to work alongside Multi-Disciplinary Team members, including clinicians, contributing to complex plans as part of the active patient review

 Able to build an understanding of the change going on within the NHS and absorb information about other Mental Health services and how they can be accessed

 Willing to take on training provided by ELFT and Mind

 Be prepared to be ‘out and about’ within the community (working within Government guidelines regarding Covid-19, so during this period it is likely to be home-based working.)



Induction and training will be provided for this role. A full training programme will be provided by MIND.

Equal Opportunities, Diversity and Inclusion Aston-Mansfield is committed to equality of opportunity and supporting diversity and inclusion in both services to the community and in the employment of people.

Aston-Mansfield expects all employees to understand and promote its policies in their work specifically safeguarding.


Please return your CV and covering letter stating why you think you will be a good fit for this role  to :

By: 22nd June 2020 12 noon